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Review: Petersen Automotive Museum

13 Oct 2017

Review: Petersen Automotive Museum | DaveTavres.com**To Petersen Automotive Museum: If you do see this, do NOT respond to *ME* – respond to all of the people who try to come to the museum who have to park blocks away**

Review: Petersen Automotive Museum - FAIL | DaveTavres.comOn Wednesday, October 11, 2017 at about 11:15a, we got to the Petersen Automotive Museum – with our internet-purchased tickets in hand – but were turned away from the parking garage. On a WEDNESDAY at 11 am. How is that possible? Because the Petersen Automotive Museum doesn’t hold parking for patrons of the museum. Apparently, they don’t even hold enough parking spaces for people who have purchased regular admission tickets AND Vault tour tickets the day before arriving.

Instead, the Petersen Automotive Museum wants museum visitors to park… well, anywhere you can find a spot on the street. However, there is very little street parking near the museum. After spending $125 million on the renovation, they chose to ignore paying customers so that they could rent out their parking to nearby office buildings.

On this day, there wasn’t a big car show, or movie screening, or special guest. This was a normal Wednesday morning. And even though the Petersen Automotive Museum has 3+ parking levels, they sadly forgot WHY they have a parking garage in the first place – for the people who want to go to the museum! And for those who say this is a “public parking garage”, I see no signs that say that, and I the parking tickets have Petersen Automotive Museum logo printed right on them. And if it IS a “public parking garage”, the Petersen Automotive Museum needs learn how to negotiate with the city to get enough parking to serve their customers.

Petersen Automotive Museum parking is ATROCIOUS!! | DaveTavres.comDuring our Vault tour, there was a total of 8 visitors. Most of the group had to be 60+ years old, but NONE of the other visitors were able to park in the MUSEUM PARKING GARAGE, because they garage was ‘full’, so they had to walk several blocks to get there. And this isn’t a tiny garage either. A guestimate, using Google Earth images of the garage, is that there are over 700 parking spaces in the garage – but apparently there aren’t enough for paying customers.

Yes, I completely understand that there is money to be made by renting parking spots to nearby businesses – but when you inconvenience the people who want to come visit YOUR business, you’ve completely missed the point of customer service.

How can the Petersen Automotive Museum fix this problem?

A few incredibly simple ideas come to mind:

  1. Look at the number of tickets and Vault tours that have been purchased online and hold AT LEAST that many parking spots.
  2. Look at the data from their daily ticket purchases to come up with an educated guess based on how many tickets are usually sold on a Wednesday (or Monday, or Tuesday, or Wednesday, etc.) and hold that number of parking spaces for Museum visitors.
  3. Sell parking tickets online along with the admission and Vault tour tickets – then hold that number of parking spaces (yes, I know this is repetitive, but if the Petersen Automotive Museum ever does see this, they may not understand the simplicity of these ideas without pointing out the obvious.)
  4. Install parking counters like MANY malls in Southern California, to display how many spaces are actually available, since we saw SEVERAL open parking spots as we walked through the garage to get to the entrance.

 

I’ve been to the Petersen Automotive Museum many times and I’ve never been so upset with them. Most people drive a long way to get to the Petersen, so having to hunt for parking blocks away from the Museum just exacerbates the frustration of LA traffic. In the future, I’ll be sure to share this story with anyone who is even thinking about visiting the Museum, being sure to tell them that it’s not worth the trouble. Just go to one of the many other car museums and experience in the Los Angeles area.

 
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Posted in Automotive, Business, Customer Service, Reviews, Reviews

 

Uber’s “Safe Rides” fee is ridiculous

22 Oct 2015

I’m a huge fan of Uber. But, I also know they take a huge percentage of each fare (I’ve heard from Uber drivers as much as 30%.) However, I also understand websites and technology and the costs to run such businesses, so when I see $1.65 fee on top of an $11 fare – of which Uber gets 20-30%, it makes me click on the link next to the ‘Safe Rides Fee’ line item.

Here’s their reason for charging that fee:

I WAS CHARGED A SAFE RIDES FEE (US + CANADA ONLY)

I WAS CHARGED A SAFE RIDES FEE (US + CANADA ONLY)

The Safe Rides Fee supports safety efforts for the uberX platform, including among other things a background check process, motor vehicle checks, driver safety education and development of safety features in the app.


Here’s the issue… As of October 2015, Uber confirmed a $40 BILLION valuation. That’s a lot of money – and I love entrepreneurship and capitalism, but in this case, Uber is just being greedy. That $1.65 for “background checks’ and ‘vehicle checks’ should be coming from the 30% they take from EACH fare that a driver collects. That IS the business that Uber is running. When I see the line item on my phone bill for $1.28 to help extend phone service to rural areas, I get that – it’s basically a tax to help those people Uber’s “Safe Rides” fee is ridiculouswho choose not to live near city centers, and it’s an infrastructure cost that will give a return in years to come. And yes, you pay that $1.28 each month on your phone bill. But that’s each month, not each fare.

Uber – you’re doin’ a great job (be sure to thank your drivers), but seriously, you need to re-think this fee. Those checks are part of doing this business. If you want to raise fees, do that – don’t try to hide your massive profits in lame excuses in the name of “safety”.

 
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Posted in Automotive, Business, Customer Service, Marketing, Reviews, Technology

 

My favorite radio shows (May 2015)

10 May 2015

My favorite radio shows (May 2015)Here are my favorite radio shows (as of May 2015), with my BIG favorites at the top, then not in any big order:

  • Tested.com / This is only a test – a few San Francisco geek (one hipster… PLEASE Will, get rid of the beard!) with GREAT experience in the technology world, having worked at computer and game magazines. These guys talk about video games, software, mobile devices, websites, movies, music, live shows, quadcopters, travel, food and just tons of stuff. It’s a long show, but I love every minute of it – even the Apple fanboi stuff!
  • FreakonomicsRadio – An economics view of “The hidden side of everything”. They talk about and break down many interesting things about life and money and interesting stuff, into measurable units to try to understand those things better.
  • Planet Money – Fantastic shows about things related to money and how that stuff affects our lives. A really great show, well produced, interesting topics.
  • StartUp – Former This American Life producer starts his own network, and this show started as a weekly documentary on how he raised money and put together a team. This is now focused on other startup businesses.
  • Adam Savage: Still Untitled – From Tested.com, this is a great show with Adam Savage (from MythBusters) talking about technology, science, model making, movies and props. I love Adam :)
  • Reply All – A show about the internet. Not always well-formatted, but it’s short and usually fun info about popular (or little known) things on the internet.
  • Serial – The super-popular show that brought back the ‘weekly serial radio show’. Season 1 knocked it out of the park with a real-life whodunit murder case.
  • Peculiar Podcast – Seattle. If you’re from (or lived in) Seattle in the 90s, you know who Pat Cashman and Lisa Foster are. This is their new digital radio show. Fun, light and wonderful :)
  • This Week in Google – Leo Laporte’s Google show. Long and pretty good. They know a lot and cover a lot.
  • Here’s the Thing – Really interesting interviews with big names by none other than Alec Baldwin! He interrupts a bit too much, but the show works. At the very least, look for past shows and pick the people you find interested. There’s some great surprises here.
 
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Posted in Blogging, Business, Podcasting, Reviews, Reviews, Technology