Category: Customer Service

Own Your Online Content – Don’t Trust Platforms

Business / Marketing / Technology / Websites

TLDR: Social platforms should be used to amplify your presence, not define it. When you own your domain and your content, you’re no longer at the mercy of arbitrary censorship. You’re building your brand, and something that can last. For many people / content creators and businesses today, they think “social media” IS the internet. They are mistaken. They think facebook pages replace websites, and instagram profiles are portfolios. LinkedIn acts as resume (now with more spam than ever before.) People and businesses put almost all of their …

I Know Why Business Want To Go “Passwordless”

Business / Marketing / Technology

It’s painfully obvious why businesses want to go “passwordless” for their websites. And I’m not willing to accept the answer that it’s “less expensive”, or “easier for customers”, or “more efficient”. The real reason is because businesses want (more of) your personal information. There’s an argument to be made for SOME websites to send you txt messages to verify it’s you, but not many. And yes, as a software tester, I understand how easy it is for spammers/scammers to create profiles on websites using fake email accounts, which …

AVOID Using Verizon Business

Business / Customer Service / Reviews

DO NOT USE Verizon Business! The current year is 2015. Websites and technology has been an integral part of business for at LEAST 20 years now. Yet this year, in setting up a Verizon Business SIP / VOIP line has been one of the most challenging, frustrating, and annoying processes I have dealt with in a long time. First – their “Resources” or “FAQs” are ALMOST useless. They refer to other processes, but don’t link to those processes. And when you search for those processes or words in …

Capital One Banking is Not To Be Trusted

Business / Customer Service

Capital One Bank says they have “delivered” four “bill pay” checks, but the people have never received the checks. When asked how they know the checks were delivered, they told me they had delivery tracking on the checks. However, they cannot, or refuse to give me the tracking numbers – which means, they are lying. Furthermore, another check, from 4 MONTHS ago, they say was never delivered – yet the bank kept the money and did NOT inform me that the check was ‘lost in the mail.’ How …

USAA Credit Card Fraud

Business / Customer Service

When USAA doesn’t care about their customer’s credit cards being used for fraud, it concerns me. I’m not surprised anymore by bad customer service, but I AM surprised when a financial institution doesn’t care about fraud. In this case, I’ve got a customer (or fraudulent scammer) trying to use a credit card with a different name and city on their card, than what’s on their customer profile. On one hand, I want to provide a potentially real customer access to my service – but on the other hand, …

Dr. Ben Franklin or: How I Learned to Ignore Lazy Entrepreneurs and Love the Email Address

Business / Marketing / Microsoft / People / Software / Technology / Websites

I’ve been searching for a local or regional marketing consultant to hire, to put together a marketing plan. To me, the most obvious place to me to find that person is LinkedIn – the social network for business. To my great disappointment, of the more than 60 profiles I opened for people listed as “Marketing Consultant” or “Independent Marketing Consulting” only THREE of them had contact information on their LinkedIn profile. It should be a giant red flag if a MARKETING CONSULTANT doesn’t know how to market themselves… …

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