The vast majority of people are not in the technology business. Sure, they USE technology. Almost everyone has a smartphone, streams movies, pays bills online, uses GPS, sends email, shops online, and drives a car full of computers. But actually understanding how any of those systems work is a completely different thing. The analogy I...
In the late 1990s, while living in Redmond, WA (Seattle), I traveled to another state for work. This was long before smartphones, laptops, Wi-Fi, and the expectation to access the internet anywhere we happened to be. While I was there, I wanted to check my email. I had been teaching internet classes at the Redmond...
For years, Microsoft’s nonprofit program gave a wonderful benefit – free Microsoft Office licenses for up to 10 users. For the nonprofits I help, it’s been a huge benefit to give volunteers and employees access to Word, Excel, PowerPoint, Outlook, and the other Microsoft Office applications. (Although Google Workplace is superior, it’s hard to break...
I love Google Maps, and especially Google Street View. I use it a lot. Not just for directions, but to understand places, and especially for looking up history. Where is that building? What was there before? How has it changed? Where was that movie location filmed? Street View is one of those tools that still...
Freshdesk / Freshworks turned what should have been a simple account issue, into a typically frustrating and terrible customer service experience. What’s worse, it was over customer service software! Until last week, I had used the free version of Freshdesk for roughly 10 years for my small business. Yes, I got my money’s worth… then,...