Meetup Etiquette

I’ve been going to Meetup groups for many years. Primarily business, entrepreneur, and software related groups. I always meet nice people, and sometimes I even come away having learned something. And even more rarely, I leave with a good connection with someone. I recently went to an Agile Meetup and had all of those experiences – I met nice people, learned something, and made a good connection with a guy that I hope I can work with in the near future. But today, I learned something else about …

Samsung "support" chat

More, stereotypical bad customer service. This time, from Samsung "Support". They, like most "support" companies that are hired to do technical support, do NOT read. Or, they try to frustrate you will endless tasks that don’t work… until finally, they send you off to someone else. In this case, they still didn’t fix the problem. And I am *100% positive* that calling their phone support will yield the same result – endless tasks that result in their "solutions" not working. When a computer geek like me can’t figure …

Review: Becker Tire in Orange, CA

Becker Tire 1100 N Tustin St, Orange, CA 92867 – (714) 633-1780 – www.BeckerTire.net Last month I took a trip to the Barstow area with a group of people, and we drove down a dirt, where I ended up getting a flat tire. I live in Orange County, CA – that’s over 100 miles away from me. And it was Sunday. So my tire repair shop options were limited. One of the only places open was “Frankie Tires”. I ended up buying four new tires. Once I got …

GoDaddy sucks again…

I don’t know why I expect different results when I have to deal with GoDaddy.com – even though they’ve proven time and time and time again that they do NOT care about customer service. And today was just another example of poor customer service, and an overall failure of the people answering the phones AND a supervisor. Here’s what happened: I got a domain renewal email, sent to an address I haven’t used for *YEARS*, about a domain that I haven’t used, touched, worked on for years. I …

Review: Petersen Automotive Museum

**To Petersen Automotive Museum: If you do see this, do NOT respond to *ME* – respond to all of the people who try to come to the museum who have to park blocks away** On Wednesday, October 11, 2017 at about 11:15a, we got to the Petersen Automotive Museum – with our internet-purchased tickets in hand – but were turned away from the parking garage. On a WEDNESDAY at 11 am. How is that possible? Because the Petersen Automotive Museum doesn’t hold parking for patrons of the museum. …

Please Just Say "I Don’t Know"

I suppose it’s human nature to want to look smarter than you really are. But when it comes to customer service, there’s nothing worse than having someone try to help you when they know less than you do. People often fall back to circular talking, trying to say the same thing in different ways, mainly because they don’t know the answer to the question – but they don’t want to concede that fact. Something I learned very well as a Guest Relations Host at Disneyland was that it’s …