If It’s Not Their Idea, It’s Bad

Sometimes, I’m still amazed when “business people” (or those who claim to be professionals) dismiss good, or logical ideas without a reasonable or acceptable answer. I SHOULDN’T be surprised, because a lot of people are driven by their own need to be important. Over the years, I’ve seen it many times, and I have no problem admitting that sometimes those ‘leaders’ have information they can’t share, which makes their decision appear to be a poor one. I think more often though, those bad decisions come from their thinking …

Why I moved to Marceline, Missouri

I grew up in Southern California, and spent a lot of time at Disneyland as a kid. After spending many years in software development at places like Microsoft and Sony, I started my own technical consulting business, which gave me the flexibility to work at Disneyland for fun as an adult. During my time at the Park, I was an attractions host, then I worked in Guest Relations, where I became a Tour Guide, giving the 3.5 hour “Walk in Walt’s Footsteps” history tour of Disneyland. I studied …

USAA Credit Card Fraud

When USAA doesn’t care about their customer’s credit cards being used for fraud, it concerns me. I’m not surprised anymore by bad customer service, but I AM surprised when a financial institution doesn’t care about fraud. In this case, I’ve got a customer (or fraudulent scammer) trying to use a credit card with a different name and city on their card, than what’s on their customer profile. On one hand, I want to provide a potentially real customer access to my service – but on the other hand, …

Dr. Ben Franklin or: How I Learned to Ignore Lazy Entrepreneurs and Love the Email Address

I’ve been searching for a local or regional marketing consultant to hire, to put together a marketing plan. To me, the most obvious place to me to find that person is LinkedIn – the social network for business. To my great disappointment, of the more than 60 profiles I opened for people listed as “Marketing Consultant” or “Independent Marketing Consulting” only THREE of them had contact information on their LinkedIn profile. It should be a giant red flag if a MARKETING CONSULTANT doesn’t know how to market themselves… …

Simple Twitter Feature – Show Number of Blocks

Here’s a very simple Twitter feature that could make a huge difference in the quality of Twitter. It’s unlikely Elon Musk will ever see this but here’s hoping that someone will pass it along. Over the years I found that way too many fake, spam, and fishing Twitter profiles follow my account. I assume they’re doing this with the hope of getting a ‘follow back’ so they can spam more profiles and get into more news feeds. Unlike many people, I don’t care how many followers I have …

eBay sucks again

Isn’t it sad that we EXPECT bad customer service these days? That we EXPECT companies to NOT stand behind their products? And we’re SHOCKED when they do a good job? Well, as usual, eBay did NOT do a good job. And (because I’m honest,) they’re going to (eventually) get 15%+ on a limited edition watch that I’m selling. Why? Because they have a popular marketplace that gets a lot of eyes – AND, they don’t care about customers. I created an eBay listing for a watch worth many …

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