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AVOID Skadate! – Lack of tech support

Jun 25 2017

AVOID Skadate! – Lack of tech supportSkadate – AVOID THEM!

Sadly, I started a website using the Skadate software, and it has been a nightmare from day 1.

LOTS of people have complained about Skadate. I’m not the first. BUT, the most people I can steer AWAY from Skadate, the better. They operate under the name "Skalfa LLC" as well.

One of the *ONLY* redeeming things about Skadate / Skalfa, was the customer community forum. There were THOUSANDS of entries with hundreds and hundreds of solutions to the countless problems Skadate has… and today, when I’m trying to figure out and solve a problem with the software, they’ve REMOVED the forum!!!!

SKADATE REVIEW / SKALFA REVIEWSI only found out because their "Pre-sales" live chat person told me that it was taken down, but they are putting it back "on Monday." I HIGHLY doubt they’ll have it back up on Monday – and I suspect they will have removed all of the useful history. BUT, let’s say that they DO bring it back up, and all of the existing information is there… WHY did they take it down in the first place? They could have left it up, but disabled the ability to add new comments, so that CUSTOMERS could still make use of the information while they retool it. (For REAL software development companies, THAT is how they do it!)

Again – BEWARE of Skadate / Skalfa!

Trust me, this is just the latest in a DOZEN issues I’ve gone crazy over. I’ve just never written about them – but going forward, I’m going to share EVERYTHING they say, in the hopes that other SUCKERS like me don’t fall for their sales pitch.

Here’s the full transcript of my chat session with them tonight:


Chat transcript

Sabrina – Sat, 06/24/17 11:43:16 pm America/Los_Angeles
Hi! Do you want to start a dating website with iOS & Android? I’m here to help.

Client – 11:43:16 pm
Where’s the URL for the community support forum?

Sabrina- 11:43:46 pm
Are you a SkaDate Customer?

Client – 11:43:51 pm
Yes
I use to find other customers on the forum who had answered questions…

11:44:10 pm
I already submitted a ticket to "support", but the answer might already be in the community forum.

Sabrina – 11:44:43 pm
May I please have your name and email?

Client – 11:44:50 pm
Dave Tavres – dave@tavres.com

Sabrina – 11:45:08 pm
Thank you! Hold on please

Client – 11:50:02 pm
? Hello?

I just want the URL for the community forum

Sabrina – 11:51:28 pm
Dave, I was told that the Forum will be activated on Monday.

Client – 11:51:43 pm
Huh? It’s been up for a few YEARS

Sabrina – 11:52:39 pm
Yes, they upgraded the Client Area but no Forum yet.

Client – 11:52:52 pm
Fine – where is the OLD forum?

I just want to search for existing solutions.

Sabrina – 11:53:59 pm
I understand but it is disabled now. You will have the access to Forum on Monday

Client – 11:54:29 pm
!!!!!! WHY DO YOU GUYS SUCK SO MUCH?! You don’t have 24/7 tech support, and now you TAKE AWAY access to the only USEFUL information?!

Can you have someone answer my support ticket NOW then?

Sabrina – 11:55:25 pm
I’m a pre-sales operator. I do not have access to customers accounts. You will need to wait til Monday when support team is back to work.

Client – 11:55:37 pm
Yeah… figures.

Duration: 12m 36s

Chat started on: https://www.skadate.com/

 

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