Tag: customer service

Freddy’s Frozen Custard & Steakburgers Customer Service FAIL

Business / Customer Service / Reviews

Freddy’s Frozen Custard & Steakburgers 4675 W Charleston Blvd, Las Vegas, NV 89102 Recently, I’ve been seeing ads for “Freddy’s Frozen Custard & Steakburgers“, and the photos of the food looked amazing. So, I finally decided to try them out, and found the nearest location near me in Las Vegas. They close at 10pm, so I had plenty of time to get there. I got there at 8:47pm, on a Tuesday night. There were two cars in front of me – one at the speaker box, one car …

Spectrum Cable Hopes to Gouge Customers

Business / Reviews

As a long-time customer, who’s in the middle of packing for a move, I called Spectrum to schedule a service stop (like I did with electricity, gas, phone, etc.) but Spectrum has decided that they now will NOT schedule service cancellations. You must call Spectrum Cable back on the day you want to cancel. If it was easy to get through the gauntlet of agents, maybe it wouldn’t be so bad – but they don’t WANT to make it easy. I attribute this to the idea that Spectrum …

Samsung "support" chat

Business / Customer Service / Reviews / Software / Technology

More, stereotypical bad customer service. This time, from Samsung "Support". They, like most "support" companies that are hired to do technical support, do NOT read. Or, they try to frustrate you will endless tasks that don’t work… until finally, they send you off to someone else. In this case, they still didn’t fix the problem. And I am *100% positive* that calling their phone support will yield the same result – endless tasks that result in their "solutions" not working. When a computer geek like me can’t figure …

GoDaddy sucks again…

Business / Customer Service / Reviews / Technology

I don’t know why I expect different results when I have to deal with GoDaddy.com – even though they’ve proven time and time and time again that they do NOT care about customer service. And today was just another example of poor customer service, and an overall failure of the people answering the phones AND a supervisor. Here’s what happened: I got a domain renewal email, sent to an address I haven’t used for *YEARS*, about a domain that I haven’t used, touched, worked on for years. I …

Review: Petersen Automotive Museum

Automotive / Business / Customer Service / Reviews

**To Petersen Automotive Museum: If you do see this, do NOT respond to *ME* – respond to all of the people who try to come to the museum who have to park blocks away** On Wednesday, October 11, 2017 at about 11:15a, we got to the Petersen Automotive Museum – with our internet-purchased tickets in hand – but were turned away from the parking garage. On a WEDNESDAY at 11 am. How is that possible? Because the Petersen Automotive Museum doesn’t hold parking for patrons of the museum. …

Review: Capital One | Spark Business Banking

Business / Customer Service / Reviews

I recently started a small side-business, filed the incorporation paperwork and looked at business banking options. One of the options that came up was Capital One’s Spark Business Banking. I filled out all the questions, uploaded the documents they asked for… and never heard back from them again. No email. No phone call. And when I sign into the website, just a message that they have reviewed the documents and will be in touch. But apparently that does not include calling potential customers, or putting a notice on …

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