Tag: customer service

Review: Petersen Automotive Museum

Automotive / Business / Customer Service / Reviews

**To Petersen Automotive Museum: If you do see this, do NOT respond to *ME* – respond to all of the people who try to come to the museum who have to park blocks away** On Wednesday, October 11, 2017 at about 11:15a, we got to the Petersen Automotive Museum – with our internet-purchased tickets in hand – but were turned away from the parking garage. On a WEDNESDAY at 11 am. How is that possible? Because the Petersen Automotive Museum doesn’t hold parking for patrons of the museum. …

Review: Capital One | Spark Business Banking

Business / Customer Service / Reviews

I recently started a small side-business, filed the incorporation paperwork and looked at business banking options. One of the options that came up was Capital One’s Spark Business Banking. I filled out all the questions, uploaded the documents they asked for… and never heard back from them again. No email. No phone call. And when I sign into the website, just a message that they have reviewed the documents and will be in touch. But apparently that does not include calling potential customers, or putting a notice on …

AVOID Skadate! – Lack of tech support

Business / Customer Service / Marketing / Reviews / Software / Technology

Skadate – AVOID THEM! Sadly, I started a website using the Skadate software, and it has been a nightmare from day 1. LOTS of people have complained about Skadate. I’m not the first. BUT, the most people I can steer AWAY from Skadate, the better. They operate under the name "Skalfa LLC" as well. One of the *ONLY* redeeming things about Skadate / Skalfa, was the customer community forum. There were THOUSANDS of entries with hundreds and hundreds of solutions to the countless problems Skadate has… and today, …

Bank idea for potential fraud charges

Business / Customer Service / Technology

I do *love* that banks will decline charges on your card when they think the charge is fraudulent. It has the potential to save me a lot of time, and save the bank a lot of money. Of the 20 or more times I’ve had it happen in my life when my card was ‘on hold’ because of unusual spending, it’s never been a terrible inconvenience, considering the work they are doing on the back-end to help protect us both. I recently got a short survey from Chase …

Will taxis match Uber’s quotes?

Business / Software / Technology

This week I’m planning on stopping by the E3 Expo​. Although I live and work pretty close to the LA Convention Center, the parking is the killer part… so, I thought – oh, Uber​! Then, as I often do, I think about the competing business – taxi companies. Then I thought, “I wonder if taxi companies – or taxi drivers – will match Uber pricing.” If I pull up Uber on my phone, enter a starting point and destination, the Uber app will give me quote. On more …

Amazon Locker… fail

Business / Customer Service / Hardware / Software / Technology

A few years ago Amazon came up with a fantastic idea of putting banks of locker (like those you use to see at airports, train and bus stations) at convenient locations in bigger cities. My preferred Amazon Locker is located inside of an Albertson’s grocery store. This is good for me and Albertson’s, as I always buy a few more items from the store when I’m picking up an Amazon order. The magic of the Amazon Locker comes in your email in the form of an access code …

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