Tag: bad customer service

WordPress Doesn’t Want Honest Reviews

Business / Reviews / Software / Technology / Websites

WordPress (Automattic) has blocked and banned me before for writing reviews that weren’t positive about a plugin or theme. (Kinda sounds like fascistbook, right?) And now they’ve done it again when my review was very simple and clear – that a plugin doesn’t mention that it’s VERY limited unless you upgrade to their paid version. Of course I support developers making money on the code they write – but bait and switch should have gone out with greasy car salesman and wide ties. So why does WordPress think …

FAIL: Scott’s RV in Vancouver, WA

Automotive / Business / Customer Service / Reviews

Scott’s RV, Vancouver, WA 115 SE Ellsworth Rd, Vancouver, WA 98664(360) 882-3444https://scottsrvvancouver.com/ Everyone has bad days. Some people have bad weeks. Their cat just died. Their spouse left them. Their boss yelled at them… but there’s no excuse to repeatedly F-bomb a customer over a lost sale. Sadly, that’s what happened to me at Scott’s RV in Vancouver, WA yesterday. I’ve been researching RVs for several years, trying to understand storage, maintenance, RV park costs, tires, shower sizes, water tanks, and all the things you need to know …

Google Chromecast “Support”

Business / Customer Service

This is the transcript from a Google Support chat. It’s sad when even the simplest support request is too hard for customer server / technical support to understand. Christine 10:34 AM – Thanks for contacting us! My name is Christine . I’m happy to answer any questions you have about Google Home. Christine 10:35 AM – Hi Dave! Christine 10:35 AM – How can I help you today? Dave Tavres 10:35 AM – Hi there… I’ve been using two Chromecast devices on two TVs for several years… In …

Spectrum Cable Hopes to Gouge Customers

Business / Reviews

As a long-time customer, who’s in the middle of packing for a move, I called Spectrum to schedule a service stop (like I did with electricity, gas, phone, etc.) but Spectrum has decided that they now will NOT schedule service cancellations. You must call Spectrum Cable back on the day you want to cancel. If it was easy to get through the gauntlet of agents, maybe it wouldn’t be so bad – but they don’t WANT to make it easy. I attribute this to the idea that Spectrum …

Beware of Grundy Insurance

Business / Customer Service / Technology

BEWARE of Grundy Insurance! Thankfully, I got a letter from California DMV telling me that I have NO car insurance on the DeLorean! That caused me to look up the policy, and sure enough, Grundy had cancelled my policy in JANUARY! Of course they say they sent me a letter in the mail… but I did not get it. However, I *DID* get a letter from DMV. Considering I’ve had a policy with them for three years, I would have thought an automated phone call, or automated email …

Amazon Prime Failed “Guarantee”

Business / Customer Service / Marketing

I’d say that “most” people like Amazon. I certainly do. But that that “like” doesn’t extend forever. As usual, bad customer service is the point of this post. I’ve had Amazon Prime since 2009. And I order way too much stuff from Amazon. It’s become something that most Amazon Prime buyers tend to do… over-shop. One of the reasons people tend to over-shop, is the “free” delivery on many items. And with the advent of “FREE Same-Day Delivery” people are coming to rely on Amazon more and more. …

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